Should you ever receive a product that is damaged, or your shipment is missing a product altogether, please send an email to bekind@alltrue.com within two (2) weeks of delivery and our Community Support Team will assist you with replacing this item! To expedite this process, please include a photo of the damaged product.
*If you forget to update your shipping address in time, and your order is sent to an old address, please contact us immediately. While we should be able to reship that order to your correct address, it’s important to note that we are unable to facilitate multiple shipments to a new address if a customer fails to update their account information in a timely manner or neglects to inform us accordingly.