By canceling your membership with BE KIND. by Alltrue, you are simply preventing it from renewing on its next renewal date — this process does not automatically issue a refund and you will still receive any remaining seasonal boxes under your membership term (whether you are a Quarterly or Annual Member) prior to its next renewal date.
Both Annual and Quarterly Subscriptions automatically renew and are non-refundable once purchased. You can cancel anytime, but keep in mind that canceling won’t refund any already-paid boxes. Your cancellation will take effect starting from the next billing cycle, so be sure to cancel before the renewal date to avoid any unwanted renewal.
For Annual Subscriptions, which are paid upfront, you won’t be charged again until the end of your Annual Term after receiving all four Seasonal Boxes for the year. The subscription automatically renews each year unless you cancel before the renewal date. Once purchased, Annual Subscriptions are non-refundable.
To cancel your subscription, simply log into your account and navigate to the 'My Account' page. Click on 'Manage Subscriptions,' where you will see a list of your current and past subscriptions. Select 'Manage Subscription' next to the subscription you wish to cancel and click the 'Cancel Subscription' link at the bottom left of the next page — you are all set. If you prefer, you can instead email us at BEKIND@alltrue.com with the email address you used for your subscription so we can find it easily.